---
title: "What to do if your email account has fallen into the wrong hands?"
canonical_url: "https://www.zone.lv/help/kb/what-to-do-if-the-confidentiality-of-your-email-account-has-been-compromised/"
post_type: "ht_kb"
published: "2025-10-31T11:03:53+00:00"
modified: "2026-01-06T11:39:54+00:00"
language: "en"
author: "Tanel"
taxonomies:
  ht_kb_category:
    - name: "Security"
      url: "https://www.zone.lv/help/kb-categories/security/"
    - name: "E-mail"
      url: "https://www.zone.lv/help/kb-categories/e-mail-en/"
  ht_kb_tag:
    - name: "Email"
      url: "https://www.zone.lv/help/kb-tags/e-post-eng/"
---

# What to do if your email account has fallen into the wrong hands?

The security of your email account may be compromised for several reasons—for example, a leaked password, malware on your computer or phone, or another security incident. In such cases, your mailbox may no longer be solely under your control.

### **Why is this important?**

If the confidentiality of your email account has been breached, you should consider that:

- third parties may have read your correspondence;
- scam or fraudulent emails may be sent in your name;
- the risk increases that both you and your contacts may fall victim to fraud.

Therefore, it is important to take the situation seriously and act quickly.

### **Who should be notified about an email account security incident?**

Depending on the situation, it is recommended to notify the following authorities:

1. **Estonian Information System Authority (CERT-EE)**
    CERT-EE handles cyber incidents in Estonia.
    Email: <a class="decorated-link cursor-pointer" data-end="969" data-start="957" rel="noopener">cert@cert.ee</a>
    Web form: <https://raport.cert.ee/>
2. **Police Cybercrime Unit** If you suspect fraud or criminal activity.
    Email: <a class="decorated-link cursor-pointer" data-end="1110" data-start="1088" rel="noopener">cybercrime@politsei.ee
    </a>Web form: <https://www.politsei.ee/en/report-to-police>
3. **Data Protection Inspectorate** If the incident may involve a personal data breach or misuse, the guidelines of the Data Protection Inspectorate must be followed:
    <https://www.aki.ee/meist/vota-uhendust/rikkumisteade>

If you have any questions or need help restoring the security of your email account, feel free to contact our customer support:
**<info@zone.lv>**